List of active policies

Name Type User consent
MLC Privacy Policy Privacy policy All users
MLC Cookie Policy Other policy All users
MLC 3rd Party Notice Site policy All users

Summary

At MiX Telematics we take your privacy very seriously. In order to provide access to the MiX Learning Center we must collect and store some personal information about you. This privacy policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Full policy

Who can I contact? 

The data protection officer for MiX Learning Center is Benn van Coller who may be contacted at gdpr_admin@mixtelematics.com.

Any questions regarding this Policy and our privacy practices should be sent by email to gdpr_admin@mixtelematics.com or by writing to the MLC Privacy Officer, MiX Telematics, Blaauklip Office Park 2, Stellenbosch, 7600, South Africa. Alternatively, you can telephone +27 (0)21 880-5670 during office hours in South Africa. 

Minors 

Children under 16 years of age are not permitted to access the services provided by the MiX Telematics Learning Centre (or MLC, for short)By agreeing to this privacy policy, you are also agreeing that you are 16 years of age or older. 

What is collected? 

We collect information from you on the MLC website which is accessible from the URL: https://training.mixtelematics.com.  

The information collected includes your: 

  • demographic information such as your name, contact details and the details of your current employer;

  • In some cases, specifically in South Africa, sensitive personal information such as criminal record checks, race and/or gender.

  • usage of the MLC website such as the activities, resources, users and courses you interact with; 

  • course completion information, which may include grades for activities that you may or may not submit;  

  • record of attendance or non-attendance of courses that require personal interactive contact sessions.

Not all information in your profile is mandatory, but completing the additional information (such as adding a profile picture) will make your experience richer and enhance the community of learning MLC aims to create.

Unless you're a MiX Telematics employee, you are in control of the demographic information you provide to us, and can amend it yourself on your MLC user preferences page, or email us at mix.learning@mixtelematics.com to amend or correct it on your behalf or contact the course facilitator.

Some information collected about your use of site is automated, such as calculating your grade for a course or which IP address is used to access an activity or resource on the site, or to process your information for a legitimate (and legal) purpose. 

How is this information used? 

The information collected on the MiX Learning Centre is primarily used to provide you with access to the courses and content hosted on the site for which you are eligible to access, but may also be used to: 

  • contact you about important updates to the website itself (including this privacy policy) and any course updates which we deem appropriate for dissemination; 

  •  inform you of contributions to community discussions and forums; 

  • carry out any contractual obligations arising from you or your employer's relationship with MiX Telematics to which you have consented; 

  • personalize your user experience on the website or any communications to you 

  • gather statistical information about the usage of this site to improve the site and services we provided on the MiX Learning Centre website. 

Who is my data shared with? 

Your information is not sold or rented to third-parties outside of MiX Telematics, but we may be obliged to provide your information to: 

  • your employer, arising out of your employer's contractual relationship with MiX Telematics to which you have consented; 

  • aemployee of MiX Telematics, or any of its subsidiaries for legitimate purpose to provide you or your employer with a service arising out of a contractual obligation with MiX Telematics; 

How long is my data stored? 

Your personal course data is stored as long as you are enrolled in one or more online courses on the MiX Learning Centre or have an account with us.

Course usage data or completion data is not deleted so as to enable MiX Telematics to authenticate your completion of a course.

Your profile may be deleted on request by completing a data deletion request, and neither you nor or anyone else will be able to access your information nor authenticate your course completion after this period. MiX Telematics reserves the right not to delete a profile or remove any course completion information in order to comply with other legislation, usually related to compliance record keeping.  

How is my information kept secure and where is it kept? 

MiX Learning Centre's data and the web-server that serves the site is in Germany, hosted in secure data center by our upstream hosting providers.

MiX Telematics has put in place contractual agreements that safeguard your privacy and data protection rights with these providers.

It may be necessary to move or transfer your data into or out of the European Economic Area to provide the services described above or to share your information to a party with a legitimate interest. 

We strive to provide and maintain your data on a secure platform in line with industry related standards to safeguard your data. We conduct regular security and compliance audits and regularly update the software used to provide you with a service on this website.

How do I request a record of all my personal data that has been collected? 

You may request a record of all of the personal data relating to you that has been collected in accordance with this privacy policy. To do so, you have a few options:  

  • send an email to the data protection officer at mlc.privacy@mixtelematics.com or,

  • request a download of all your grades, site or course usage history or personal information from your MLC user profile. 

How do I withdraw my consent for MiX Learning Center? 

If you have previously consented to allow MiX Learning Center to store and process your personal data in accordance with this privacy policy, and you wish to withdraw your consent, you can do so from the policy and agreements section on your MLC profile. You will no longer be able to access the services provided by MiX Telematics Learning Centre if you elect to withdraw your consentyour information will be anonymized and therefore inaccessible after 21 working days. 

How do I request that my personal data is corrected or erased? 

You may make corrections to your basic profile information by logging into the https://training.mixtelematics.com/ and editing your own profile. If you have questions, or would like any other data to be corrected or erased, you can submit a request to the data protection officer from your user profile page or e-mail them at gdpr_admin@mixtelematics.com. 


Summary

Without cookies, a website is like a goldfish who loses its memory every time you visit a new page. Once you visit a new page, it doesn’t remember who you are. We keep our cookie use to a minimum, and don't use third party cookies at all. This policy outlines which cookies we use, and how they're used (and as a bonus - what they are).

Full policy

What is a Cookie?

A cookie is a small file consisting of letters and numbers that is downloaded onto your computer or other device. Cookies enable our systems to recognise your device. This recognition helps the efficient operation of our site and online services.


Does MLC use Cookies?

Yes, sometimes. Depending on the device or browser you use, we might use a cookie to store data about your session either in a cookie or in a database. These cookies expire and are purged from your device as soon as you log out of MLC or after 4 hours which ever comes first.


What Cookies does MLC use and why?

We use Cookies to make our service work and to improve our services and user experience. By using our services you consent to us placing the following types of Cookies on your computer or other device:

 

  • SessionCookie: We use essential Cookies to monitor login, session and status data. For example, this allows you to move around MLC and enables us to know whether you are logged in or not.

  • PersistentCookie: We also use Cookies to remember if you have seen an important notice banner, to remember if you have signed in previously and to remember whether you've accepted the privacy policy if you're a guest.

How to manage and refuse Cookies

You may manage and refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you will not have access to many features that may make your browsing of our website and use of our services easier, and some of our services may not operate correctly.


Where can I learn more about Cookies?

A third party website MLC loves is CookiesAndYou.com. It explains cookies and what they are simply and easily.


Summary

So that MLC can focus on what we do best, we partner with third parties who we believe are the best in their field. When we do this, sometimes it is necessary for us to share your data with third parties in order to provide you with a seamless MLC experience. Your data is shared only when the third party is as committed to protecting your privacy as we are and only when strictly necessary.

Full policy

This policy was updated on 10 January 2020 with these changes: MLC has discontinued use of Sendgrid and therefore removed this party from this agreement and MLC replaced Uservoice with Freshdesk for its support purposes.

Here are the details of our third-party service providers, what data they process on our behalf and why we need to share some of your data with them (and in some cases information about you that they share with us) to provide you with our service:

  • Aosis

This is our upstream hosting provider. They have access to your data for ad-hoc diagnostic purposes and to assist us by keeping this site up and stable as we share knowledge across the globe. You can read more about how this third party protects your privacy here.

  • Blindside Networks

Learning is often easier when you talk face to face with your instructor and collaborate with fellow students. This sub-processor provides this site with a plugin that connects to their servers so we can provide you with a video conferencing activity in a course. Your data is only shared with the service when you access it and if your course provides it. If your course has video conferencing activities and you access it then your data is transmitted over SSL encryption to-and-from the conferencing server so it's difficult for others to intercept the content of the call. You can read more about how this third party protects your privacy here.

  • Freshdesk

We endeavor to provide our students with the support they need to access this site and it's courses when things go wrong. We use this sub-processor to  keep track of any support requests you send us until they are resolved. This service stores the content of your request (including information about your browser) and your e-mail address so we can follow up and resolve your request. You can read more about how this third party protects your privacy and how to erase your data from this service here.

  • Microsoft

To make logging in to MLC as easy as possible, we provide students with the ability to login to our site using their credentials from their Microsoft Account. Only those students that make use of this feature are affected. If you elect to use this method to login to MLC then the details you (or your employer in some cases) have provided to Microsoft to complete your profile on MLC are collected. This information includes your name, e-mail address and, if you have provided it, details of your employer. You can read more about how this provider protects your privacy here.

If you have questions about these third party processors and our relationship with them, you can contact the MLC data protection team at mlc.privacy@mixtelematics.com.