In today's business world, various skills are required in order to ensure career success. It's not enough to be trained in technical skills only. In order for organisations to remain competitive and be productive, it is important to ensure a workforce that is skilled in the softer, interpersonal and relationship-building qualities that help people communicate and collaborate effectively.
What skills do you want to develop?
You may feel that there are areas of skills where you haven't had much opportunity for development, or you may have time for an extra activity and would like to do something interesting. Opportunities for skills development are available, and it is up to you to work out what you want to develop.
Browse through the list of courses below, and if you wish to attend a course, click on the "Apply for Training" button below.
Soft skills refer to personal attributes that enhance an individual's interactions, job performance and career prospects by relating to the person's ability to interact effectively with co-workers and customers, in order to contribute towards the success of an organisation.
Business Communication Skills
Effective communication within a business environment is crucial to the success of any team, department or even the organisation. The skills, knowledge and understanding demonstrated within this program are essential for maintaining positive communication within the business.
Coaching & Mentoring
This course will equip you with the skills to manage and develop your coaching skills for yourself and others in your organisation. If you manage others, and if you are responsible for their development in the workplace, then this course will help you unlock their potential.
Creating Customer Delight
Creating customer delight does not come about accidentally. It needs to be carefully defined, planned and managed. The trick is not announcing that your company delivers excellent service - it is actually delivering it, day in and day out, across all the interactions you have with those that support you internally and externally.
In an increasingly global economy, multicultural workforce and expanded customer base, organisations recognize that understanding and valuing diversity may be the key to innovation and profit. Developing the skills and confidence in individuals when relating to various cultures, is key to getting better results within an organisation.
Emotional Intelligence makes the difference between average and star performers. Exceptional employees appear to be those who have greater levels of self-awareness. This course is ideal for any employee wanting to develop their emotional intelligence and perform at a higher level.
Finance for Non-financial Managers
In today's business world, it is essential for individuals to have a working knowledge of finance. We all play a role in our organisation's financial health. If you don't have a background in finances, you may be at a disadvantage as you sit around the management table. This course will assist supervisors / managers in developing their general appreciation of finance in business, developing and managing a budget.
First Time Manager
This course sets out to enable managers to challenge their current way of managing in their workplace, by identifying personal leadership style and understand the impact it has on others. It is important to also know how to adapt your leadership style to the needs of the people you manage.
The business world is more complex than ever with demands coming in from all directions. Those demands can lead to hearing rather than listening when time is limited. From motivating people to provide needed information to making sure that messages are understood, this course is for people who want to learn how to become better listeners and those who need others to listen better to them.
Are you in a position where you need to give presentations? This course will equip you with the skills needed to captivate your audience, gain buy-in to the presentation objectives, prepare for and handle "curve balls" and to convey messages with enthusiasm, clarity and persuasion.
Problem Solving & Decision Making
Business teams and leaders need to be equipped with a range of skills and strategies that will help them to manage and resolve the inevitable challenges which are part of any business process. Gain awareness of problem solving steps and tools, distinguish between root causes and symptoms of problems and work towards creative solutions.
Service excellence for Call Centre agents
In order to improve professionalism of employees and achieve consistency of service levels in a Call Centre, it is important to understand the impact of best possible service delivery through effective and professional communications with clients.
Almost all leaders use just one or two leadership styles, that often don't match the needs of the individual or team. Situation Leadership takes the guesswork out of leadership, giving leaders a model and the tools to diagnose correctly what direct reports require so they can meet their goals on any given task.
Computer skills have become a big part of every aspect of society. It plays a huge part in how companies do business, how people interact and how information reaches the masses.
Introduction to Computers
An introductory course is intended for those who have little or no experience with computers. This course takes delegates through the inside of a computer, into the operating system and through some basic applications.
Microsoft's spreadsheet application software used for storing, organizing and manipulating data. You have the options of:
Excel Basic: assuming little or no knowledge of Excel, this course level focus on entering data and formula, formatting information to look more attractive, printing work and creating charts.
Excel Intermediate: for user who have experience on Excel, this course level focus on managing a database, creating advanced charts and some of the more advanced functions of Excel.
Excel Advanced: this course level is for more advanced users, and will focus on more on the database management and financial features of Excel.
Microsoft Word is a very powerful word processing application designed to save time and make creating documents easy.
Word Basic: this is the introductory course, where participants will explore many of the features found in this product.
Word Intermediate: go beyond the basics of word processing to enhance Word documents with more advanced components such as tables, charts and customised formatting.
Word Advanced: this course unlocks the full potential of Word to candidates, and provides the knowledge and techniques necessary for the creation and manipulation of advanced word processed documents containing reference fields and automatically updating entries.
If your job involves creating presentations or slide shows in MS PowerPoint, this course will introduce you to the features of PowerPoint in order to be more productive.