MLC FAQ


MiX Customers

Question:

Enrolling into a course

(Last edited: Tuesday, 3 September 2019, 10:41 AM)
Answer:
Many of our courses, if not most, are self-enrollment with open access. This means that once an MLC user is logged in they can enroll themselves in to a course, provided that your profile is accurate. Simply search for the course you wish to enroll for, click the course title and then click the 'enroll' button. Lookout for this icon for Open Access Self-Enrollment courses: Self enrollment

Question:

Finding help or enrollment information

(Last edited: Monday, 12 August 2019, 9:42 AM)
Answer:

If your query is related to a course you're enrolled in, your first port of call is the a course teacher or facilitator. Your can find your course's teacher in the people block of your course or, once you've logged in to MLC, search for the course you have a query about for and click facilitator's name in the course listing to send them a message.

You could also reach out to your channel partner or log a service request with your regional help-desk.

If you're a MiX employee contact your regional HR or training department.


Question:

Forgot password

(Last edited: Wednesday, 30 October 2019, 11:13 AM)
Answer:
English

Don't fret, this happens to the best of us and is easily resolved yourself using the forgot password tool.

DO NOT create a new profile if you have forgotten your credentials, please. Creating a duplicate profile causes endless trouble: your course credits from one account CANNOT be merged into a new account.

Using the forgot password tool you can have your username and a new password generated and sent to the e-mail you used to sign up. If your email address has changed you can contact technical support to have it changed (we'll need to do some security checks before the change is applied).

Only complete one of the fields in the forgot password tool: i.e. either username OR email.



Question:

MLC website technical support

(Last edited: Monday, 12 August 2019, 9:42 AM)
Answer:

If the course facilitator can't assist you and you have a non-enrollment, technical query about MLC please use the support tool in the bottom right of all MLC pages.

IMPORTANT: Technical assistance will only be given to the individual that requires it and will never be provided to third parties requesting it  on someone else's behalf due to privacy regulations and laws.